What to tell the broker
- Set point: the exact temperature the product must stay at, in °F.
- Continuous or cycle: continuous runs the unit all the time; cycle (start/stop) turns it on and off to hold the range. Many products, especially produce, need continuous.
- Pre-cool: whether the trailer must be cooled to the set point before loading. Ask for it if your product needs it.
- Product and packaging: pallets, cases, stacking limits, and whether the load is mixed temperature.
- Appointments: grocery and food distribution centers usually require scheduled delivery times.
- Records: if you need a temperature download or record for the trip, ask before booking.
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Protect the load
- Load product at the right temperature. A reefer is designed to hold a temperature, not to bring warm product down.
- Write the set point on the bill of lading so the driver, shipper and receiver all see the same number.
- Leave room for air to circulate around pallets. Blocked airflow causes hot spots.
- Note any damage or temperature problem on the delivery receipt before you sign.
Team reefer service is available for time-critical cold-chain runs. We list reefer, reefer team and other equipment on our equipment page.
Questions
Can frozen and chilled products ride together?
Only if the trailer has separate zones. Ask about multi-temperature equipment when you request the quote.
What should I write on the bill of lading?
The set point in °F, continuous or cycle, and any pre-cool requirement.
General information, not legal advice. Last reviewed 2026-10-13.
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